Shipping policy

Last updated: 01/01/2026

Thank you for shopping with ThistleDew Vitality. Please review our shipping policy carefully before placing an order.

Order Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays) after payment is received.

Processing times may be extended during holidays, promotions, or high-volume periods.

Orders placed after 5PM MST will begin processing the next business day.

Shipping Rates & Free Shipping

Shipping rates are calculated and displayed at checkout.

Free Shipping Offer

  • Free standard shipping on U.S. orders over $100

  • Free shipping applies after discounts and before taxes

  • Subscription orders may qualify for free shipping if the order total meets the threshold

Free shipping applies to standard shipping only.

Delivery Estimates

Estimated delivery times (after processing):

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days (if available)

Delivery estimates are not guaranteed and may vary due to carrier delays, weather, or other factors beyond our control.

Shipping Carriers

We ship using trusted carriers such as USPS, UPS, and FedEx, selected based on destination and service availability.

Domestic Shipping

We currently ship within the United States only.

Subscription Orders

If you purchase a subscription or recurring delivery:

  • Your first order will ship according to the standard processing times above

  • Future subscription orders are automatically processed and shipped based on your selected delivery frequency

  • Shipping fees (or free shipping eligibility) are applied to each shipment individually

  • You are responsible for maintaining accurate shipping and billing information for subscription orders

Changes to subscription shipping details must be made before the next billing date to take effect.

Shipping Confirmation & Tracking

Once your order ships, you will receive a confirmation email with a tracking number.

Tracking updates may take up to 24 hours to appear after shipment.

Incorrect Address Disclaimer

Please ensure your shipping address is accurate and complete at checkout.

ThistleDew Vitality is not responsible for:

  • Orders shipped to incorrect addresses provided by the customer

  • Delays or losses resulting from address errors

Returned shipments due to incorrect or incomplete addresses may require additional shipping fees to resend.

Lost, Stolen, or Delayed Packages

Once an order is handed over to the carrier and marked as delivered, responsibility for the package transfers to the carrier.

ThistleDew Vitality is not responsible for lost or stolen packages after delivery confirmation. Customers must contact the carrier directly to file a claim.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Email: support@thistledewvitality.com

Include:

  • Your order number

  • Photos of the issue

We will evaluate and resolve the issue at our discretion.

Dietary Supplement & FDA Compliance Notice

Our products are sold as dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.

  • Products are manufactured in facilities that follow current Good Manufacturing Practices (cGMPs)

  • Statements regarding dietary supplements have not been evaluated by the U.S. Food and Drug Administration (FDA)

  • Shipping delays, carrier handling, or environmental exposure during transit are beyond our control

Customers are responsible for ensuring products are appropriate for their individual use and storage upon delivery.

Questions

If you have any questions regarding shipping or delivery, please contact us:

Email: support@thistledewvitality.com